"From the moment that David greeted me to the moment I drove away from Germaine, I felt I was working with someone I could trust. I came to Germaine very apprehensive and concerned about a problem I was experiencing with my 2007 Scion, which I purchased there. David showed me around the new building and I must say I was very impressed with what I saw. He offered me snacks and beverages and then to my amazement, David told me I could sit at any computer station and go online, if I wished to. I am a Graduate student in the Mental Health Counseling field and I had homework to do! Later, David came to talk to me about my car and described exactly what the problem is. He then gave me several options, which I really appreciated. I felt so much better when I left the garage than when I drove in and you can credit David for that. He is such a gentleman and so professional. In addition, he seems to genuinely care about the customers he works with. I will return to Germaine for service in the near future because of the treatment I received from David. In my opinion, he delivers what I call "great customer service."I will definitely refer my friends to Germaine and tell them to ask for David Wade!" - meditationab
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